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Enterprise Solution Specialist
(Job Number:xxxxx) Description: Minimum General Experience: Up to three (3) years experience in selecting and implementing Commercial-Off-the-Shelf (COTS) enterprise solution applications. Enterprise Solution Specialist is regarded as experts in their domain, provide technical guidance within their area of expertise, and recommend domain-specific technical or functional solutions and policies. These staff have completed comprehensive training or on the job experience in implementation of at least one major Enterprise Resource Planning (ERP), supply chain, Customer Relationship Management (CRM) or Knowledge Management (KM) software application. Experience includes: • COTS package selection and business case development; COTS installation and configuration for multiple ERP software modules; Software and System Development; Training and Acceptance Testing; Business Process Re-engineering (BPR),Legacy interface design, development, and implementation. The individual is also experienced in Enterprise IT solutions, including topics/products as: • Enterprise Resource Planning (ERP), including products such as PEOPLESOFT, Oracle, SAP; • Supply Chain Management, including products such as SAP, ORACLE, i2, Manuguistics; • Customer Relationship Management (CRM), including products such as Siebel, Clarify, Vantive, Vignette, Silknet, e.pihpany, Broadvision, Quintus; Knowledge management using OLAP or ROLAP software tools such as Cognos, Microstrategies; Functional Responsibility: Supports the design, configuration, and implementation of enterprise-wide COTS solutions at the Functional or Technical level. Supports development of cultural change management materials and customer training. Provides technical input into business case analysis and supports analysis of technical alternatives. Minimum Education: Bachelor’s Degree in relevant discipline or equivalent experience from an Associate’s degree in relevant discipline and two (2) years of additional relevant experience. |