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Help Desk Technician I
(Job Number:xxxxx) Description: Minimum General Experience: From zero (0) year to two (2) years experience in a related field, Technician Level 1 have entrylevel or limited experience in a particular technical support area, e.g., systems or network administration, operations, or maintenance. These staff performs routine tasks in their technical support area and are under the supervision of Technician Level 2 or Senior Staff. Functional Responsibility: Provides systems administration, help desk, and technical support services for Customer systems and operations as required. Evaluates operational support technologies and assists with development of operational strategies. Assists with network configuration and management. Administers network services and supports user profile development and administration. Supports users with connectivity problems and coordinates resolution. Supports network operations and maintain network availability by monitoring and controlling network resources. Performs diagnostics and analysis of problems affecting network performance. Takes corrective action as necessary or interacts with users and vendors to coordinate upgrades and installs. Performs remote and on-site diagnostics to identify and resolve problems with hardware, software, LANs, networks, servers, and other data systems. Tracks status of problem resolution and follows up to ensure satisfactory outcome. Remotely troubleshoots hardware and software installation problems and walks users through desktop configuration solutions. Provides technical and desktop user support. Performs installation, setup, and configuration of systems and networks. Installs, operates, and maintains IT system devices, circuits, cables, components, software, and end-user components, software, and connectivity. Assists with troubleshooting and resolution of system problems and failures. Performs preventative maintenance of equipment/electronic devices. Performs backups and disaster recovery activities. Assists in the evaluation, testing and recommendation of hardware, software, and network configurations. Minimum Education: High School Diploma and certification in relevant field or equivalent experience. |